FAQs

Hours of Operation?

Our office hours are 8:00am to 4:30pm Monday thru Friday (AZ time) with Counter Service from 8:00am to 4:00pm – Our website is available 24 hours per day for ordering.

Do you offer prepaid freight?

Currently we do not offer prepaid freight. We do our best to offer the best, most competitive prices on the products and shipping is the cost of doing business. On large Special Orders freight may be negotiated.

Where do you ship from?

We ship from Phoenix, AZ

Do you ship Air freight?

Per customers request we do offer UPS/FED EX Next Day Air, 2nd Day air, 3rd day air, at customer’s expense.

If I send you a picture, can you identify the part?

This is the easiest way for us to potentially identify the part you need.  Send an email to customerservice@millerlightingproducts.com and make sure to include your contact information along with various pictures of the item(s), quantity needed, and any other pertinent information and we will be happy to see if we can identify it or provide a substitution to work for your application!

Can I check status of my order?

YES! Just call 800-445-6611 or Email us at customerservice@millerlightingproducts.com and we will get back to you as soon as possible.

Can I check stock?

YES, we are happy to check stock.

Can I place an order on the phone?

YES. Call 800-445-6611, remember you can place your order online 24 hours per day, 7 days per week.

Can you ship the same day?

YES! You can make the request at the time of your order. If you get the order in by 1pm Arizona time we will do our best to ship it that day, this will depend on the dimensions and quantities of your order.  Most orders ship within 24-48 hours!

What are your payment terms?

You can apply for Net 30-day terms by filling out the Application for Credit Form – It may take a few days to be approved. We also accept Visa, MasterCard, American Express and Discover card. All first-time new customers are credit card or COD for first order!

What are your shipping terms?

We normally ship UPS or FedEx unless specified by customers to use other accounts. On larger orders Miller will decide the most economical and effective way to ship your order when the customer doesnot specify.

Do you take returns or products back?

Click here to be taken to our Claims / Return Policy.

Do you accept special order requests?

YES, we love special orders, however we do require a 100% deposit & no returns or exchanges.

How do you handle back ordered items?

Click here to be taken to our General Policy.

If I receive a damaged shipment what is the procedure?

Click here to be taken to our Claims / Return Policy.

What if I receive the WRONG product or a shortage?

Contact a Miller Customer service representative within 14 days of delivery. We will do our best to correct the problem in a timely manner.

What if I ordered the wrong product?

Contact a Miller Customer Service representative within 14 days of delivery. We will do our best to correct the problem in a timely manner; fees may apply.  NOTE SPECIAL ORDERS ARE NON-RETURNABLE / NON-REFUNDABLE.

Are your products rated with any known organizations?

Most of our products are UL (underwriters labs), ETL, or an official testing lab. Most of our energy efficient items are DLC (Design Lights Consortium), or Energy Star rated!!

Can someone help me with an energy retrofit project and associated rebates?

YES! We have knowledgeable staff and all the information necessary to recommend products for the application provided.  Please note in some areas the energy company rebates will vary, call a customer service representative at 800-445-6611 for details!

Will you tell me how to wire or install products?

Unfortunately, NO. By law we cannot give instructions on wiring or installation. You will have to consult with licensed/bonded/insured electrician.

What warranties do your products have?

All of our products vary. Most components are 1 year. Energy efficient products hold a 3, 5, or 10-year manufacturer’s warranty depending on the product. Please verify at the time of ordering.

Do you have quantity price breaks?

YES! We do provide additional discounted pricing both on volume and / or on case quantities.  Miller Lighting Products provides everyday Wholesale pricing for qualified clients, clients who are working on exceptionally large projects or those who are making large individual purchases.  Please click this link to qualify for Wholesale Pricing or contact one of our Customer Service Representatives to receive a price quote for your project. Please note, because our vendors / commodities vary, fluctuations in our prices can occur without notice, if there is a price variance, you will be contacted to confirm final pricing before completing sale.